🔄 Return Policy

Thank you for shopping with Tribe Wear! ❤️

At Tribe Wear, every product is specially made just for you through our Print-on-Demand (POD) process. Since each item is custom-printed after an order is placed, our return and refund policy differs from traditional retail stores. Please read this policy carefully before placing your order.

🖨️ Made-to-Order Products

All of our products are printed and manufactured only after an order is placed. Because of this custom production process, we do not accept returns or exchanges for:

  • 👕 Incorrect size ordered by the customer
  • 🎨 Change of mind
  • ❤️ Personal preference
  • 📍 Incorrect shipping address provided by the customer

Please review the product details, size chart, and shipping information carefully before completing your purchase.

✅ Damaged, Defective or Incorrect Items

If your order arrives:

  • ❌ Damaged during transit
  • 🖨️ With a manufacturing defect
  • 📦 Different from the item you ordered

please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

  • 🛍️ Your Order Number
  • 📷 Clear photos of the product and packaging
  • 📝 A brief description of the issue

🔄 Replacement First

Customer satisfaction is our priority. If your claim is approved, our first solution will always be to send you a replacement at no additional cost.

The replacement will be printed and shipped as soon as your request has been verified.

💳 Refunds

If a replacement cannot be provided due to production limitations, product availability, or other exceptional circumstances, we may issue a full or partial refund.

Approved refunds will be processed to your original payment method.

⏳ Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

🚫 Non-Returnable Items

The following items are not eligible for returns, replacements, or refunds:

  • Products that have been worn, washed, or altered.
  • Items damaged due to misuse or improper care.
  • Orders where the wrong size or colour was selected by the customer.
  • Custom or personalised products (unless they arrive damaged, defective, or incorrect).

❌ Order Cancellation

Orders may only be cancelled before production begins.

Once production has started, we cannot cancel, modify, or change your order because every item is made specifically for you.

📍 Incorrect Shipping Address

Please ensure your shipping address is correct before placing your order.

If an incorrect or incomplete address is provided, delivery delays or failed deliveries may occur. If production has not yet started, contact us immediately so we can update your address.

Once an order has been shipped, we cannot guarantee address changes.

📞 Contact Us

If you have any questions regarding returns, replacements, or refunds, we're happy to help.

📧 Email: tribewear.og@gmail.com

📱 Phone / WhatsApp: +91 9370147548

🕒 Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (IST)

❤️ Thank You

Thank you for choosing Tribe Wear.

We appreciate your trust in our brand and are committed to providing quality products and excellent customer service. If something isn't right, we'll work with you to make it right.